Karelia sandvox
![karelia sandvox karelia sandvox](http://www.karelia.com/mailing/Nov09/blueball_shadow.png)
![karelia sandvox karelia sandvox](https://www.wysiwygwebbuilder.de/wp-content/uploads/2017/07/karelia-750x375.jpg)
Given that, about a year ago, a couple of problem communications had linked me with Karelia co-founder Andy Kim, I had begun to think that I had arrived at a new and glorious era of fantastic support from Karelia. For that brief, Camelot-like, period, I would send out a call for help and get a solution almost before the call for help had been sent - and it was invariably a good, coherent, solution. So, I am wondering, now, what has happened? I have had occasion to repeat that process several times since that first event. I am still waiting for a response by other than the first-response robot.Īnd that is a significant difference from past Karelia problems. There can be no solutions when Tech Support does not respond to calls for help. *** If your message is a different kind of inquiry, we will try to answer you as soon as possible. Our support department is open Monday through Friday, and we typically respond the same day. Your message will be read by a human staff member soon. This is an automatic response to let you know your case number. Thank you for contacting Karelia Software. Recently - beginning about three-four weeks ago, parts of our two sites - sometimes the entire sites - disappeared from the Internet. I would, of course, attempt to contact Karelia about the problem, and I would get their traditional robotic first-response:
#Karelia sandvox software
This article is intended to achieve two things, at least: First, to explain to LinkedIn members who also follow our two websites, "Spotlighting Southeast Chicago and Northwest Indiana," and "Calumet Region Sites," that we are having some unusual problems keeping information visible on-line and, second, to seek LinkedIn readers' help in finding out if our service provider has gone belly-up with no warning and no headlines. Here's the story:įor the past several years, we have created and posted our websites using software and hosting service from a company called Karelia. Their website creating product, Sandvox, began life as a highly recommended software package for Apple's Macintosh computer users. In fact, when Apple folded its own website creating package, iWeb, Apple recommended Sandvox as its replacement. Thus, we switched to Sandvox, circa 2011, and found it to be a user-friendly, flexible, software package with which to work.įrom time to time, we would encounter problems that sometimes seemed determined to kill our websites completely, once for a period of several months but, eventually, the problems would get resolved by lengthy - and sometimes irritatingly cumbersome - communication with Karelia Technical Support.īut the key point, here, is that Karelia Technical Support did respond, and we did struggle our way through endless language problems (they spoke tech-English, I spoke non-tech-English).